We Respect Your Privacy Rights
First things first: Surety Financial Services will never sell your name or any information about you to a third party.
Surety Financial Services.
Our postal address is
15060 Ventura Blvd.
Sherman Oaks, CA 91403
We can also be reached via email at info@surety financial.com or you can reach us by telephone at 818-386-6666
If you do not want to receive email from us in the future, please let us know by sending us email at the above address.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us email at the above address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online.
Persons who supply us with their telephone numbers online may also receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us email at the above address.
Please provide us with your name and phone number when you do so. We will be sure your name is removed from the list.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us email at the above address.
Remember, we may collect more detailed information about you if you contact us about obtaining a loan. This can include name, address, email address, telephone number, income and credit information, and details of your proposed real estate transaction. For the most part, this information is kept confidential. Some or all of this information, however, may be transmitted to carefully-qualified outside professional resources (appraisers, escrow officers, title officers, banks, etc.) in the normal course of our business - originating, processing and closing loans.
Upon request, we provide consumers with access to information that we maintain about them in regards to their financial, transaction, or contact information. We also offer consumers the ability to have inaccuracies corrected in their financial and transaction information. Consumers can initiate this request by emailing us at the above address.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
This policy is effective as of September 17, 2012.
Consumer Complaint Policy
Surety Financial Services is dedicated to providing financial products and services in compliance with all Federal and State regulations relating to customer protection, fair lending and civil rights laws. Surety Financial Services is committed to providing outstanding customer service and maintaining an excellent relationship with our customers.
The quickest and easiest way to resolve a problem is to contact the department related to your issue.
In the event your complaint is not resolved, you can:
Contact our Office at: info@surety financial.com or
Notify us in writing at:
Surety Financial Services
15060 Ventura Blvd.
Sherman Oaks, CA 91403
The complaint should include:
1. A description of the act or practice that is thought to be unfair, deceptive, abusive or in violation of existing laws or regulations, including all relevant facts.
2. The name, address, email and telephone number of the complainant.
Generally, responses to consumer complaints will be provided within 10 business days and the resolution within 45 days of receipt. If Surety Financial's investigation is not completed within 45 days, we will notify the consumer of the findings to date and when the investigation should be completed.
In the event a complaint is not resolved to your satisfaction, you may contact the Consumer Financial Protection Bureau at toll-free (855) 411-CFPB (2372) or TDD Number (855) 729-CFPB (2372). You can also visit CFPB's Site at http://www.consumerfinance.gov/.